WonderWrap Refund and Return Policy
At Wonderwrap, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we’re here to help. Our detailed Refund & Return Policy is designed to make your experience as smooth as possible. Please read the following carefully to understand the guidelines and procedures for returns, exchanges, and refunds.
1. Return
We gladly accept returns within 30 days of purchase. To qualify for a return, the following conditions must be met:
- Item Condition: The item must be unused, unworn, unwashed, and in the same condition you received it.
- It should be in its original packaging with all tags and labels intact.
- Proof of Purchase: You must provide the receipt, order confirmation, or proof of purchase to initiate a return.
- Timeframe: Items returned after 30 days from the date of delivery will not be eligible for a refund or exchange.
- Eligible Products: Most products are eligible for returns, except for final sale items, custom or personalized items, and gift cards.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift Cards & Vouchers: All gift card purchases are non-refundable and cannot be returned.
- Custom or Personalized Products: Items that have been customized or personalized to your specifications.
- Hygiene-Related Items: This includes earrings, intimate wear, and other items that are not suitable for return due to hygiene reasons.
- Any item that is returned more than 30 days after delivery
3. Return Process
To initiate a return or exchange, please follow these steps:
Step 1: Contact Customer Support Reach out to our team at [your customer service email or phone number] to request a return. Please include your order number, the reason for return, and pictures if the item is damaged or defective.
Step 2: Return Shipping Once your return is approved, we will provide you with the return shipping instructions.
- Our Responsibility: Wonderwrap will cover the shipping costs for returns. We’ll provide a prepaid shipping label, so you won’t have to worry about return shipping expenses.
- Step 3: Inspection and Processing Once we receive your returned item, we will inspect it to ensure it meets the return conditions. We will notify you via email regarding the approval or rejection of your return within 3-5 business days.
4. Refund Process
Once your return is approved, your refund will be processed and automatically applied to your original payment method. Please note:
Processing Time: Refunds typically take 5-7 business days to appear in your account after processing.
Full Refunds: If the return is due to our error (e.g., defective or incorrect items), you will receive a full refund.
Partial Refunds: In certain circumstances, only a partial refund may be granted, such as:
- Items not in their original condition, or with signs of use or damage.
- Items returned after the 30-day window (if accepted at our discretion).
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or not as described, please contact our customer service team immediately at support@wonderwrap.com. We will arrange for a replacement or full refund and cover all shipping costs related to the return.
6. Late or Missing Refund
If you haven’t received a refund after the stated processing time:
- Check your bank account again.
- Contact your credit card company, as refunds may take time to post officially.
- Contact your bank. There is often processing time before a refund is posted.
- If you’ve done all of the above and still have not received your refund, please contact us at support@wonderwrap.com
7. Customer Support
For any questions or concerns about our refund and return process, please do not hesitate to reach out to us. Our team is available at support@wonderwrap.com and is happy to assist you with any inquiries.